Data Privacy Policy

Welcome to Monster Bet's Privacy Policy. This page explains how we collect, use, and protect personal information when users access our sportsbook and casino services. Our aim is to be transparent about the types of data we handle - personal, technical, and transactional - the legal bases for processing, and the safeguards we maintain. Guidance on cookies and tracking technologies, data subject rights such as access, correction, and deletion, and how we share information with third parties is also provided. Please read carefully to understand your privacy choices and our responsibilities.

Types of data we collect

Personal data

Account registration and identity verification require personal data such as name, date of birth, contact details, and government ID where necessary. We use this information to confirm eligibility, prevent fraud, and meet regulatory obligations, and we retain only the data required for those purposes.

Technical data

Device and connection details are collected when you use our services, including IP addresses, browser type, operating system, and activity logs. This technical data helps us maintain service stability, detect suspicious behaviour, and optimise security and performance across our platform.

Transactional data

Payment and wagering records, transaction histories, and bonus usage form part of transactional data. Such records enable account management, payment processing, dispute resolution, and compliance with anti-money-laundering and responsible-gambling requirements.

How information is used

Core uses of data include account administration, identity verification, payment processing, fraud prevention, and regulatory compliance. We also rely on aggregated or anonymised information to analyse trends and improve system reliability, but personal identifiers are removed when data is used for analytics or testing.

Data protection and security practices

Industry-standard technical and organisational measures are applied to safeguard data, including encryption, access controls, and regular security assessments. Internal policies govern staff access and retention periods, and we conduct periodic audits to verify that protections remain effective against emerging threats.

Cookies and tracking technologies

Cookies and similar tracking technologies are used to remember preferences, manage sessions, and measure site performance. Options to manage cookie settings are available via the account area and browser controls, and we explain which cookies are essential and which support analytics or personalised experiences.

User rights regarding their data

Access and correction

Individuals may request access to the personal data we hold and ask for inaccuracies to be corrected. Procedures are in place to verify requests and to provide copies of information within a reasonable timeframe while protecting other users' privacy and security.

Deletion and restrictions

Requests for deletion or restriction of processing are respected where legally permissible. Certain legal or regulatory obligations may require retention of specific records; in such cases we will inform users about the scope and duration of required retention.

Data sharing and third parties

Sharing is limited to service providers, payment processors, identity-verification partners, and regulators as necessary. Contracts with third parties require appropriate data protection measures. We never sell personal data for direct marketing by unrelated parties.

Updates to this privacy policy

Policy changes are posted on this page and take effect on the stated revision date. Notice of material updates will be provided through account messages or prominent site announcements, and continued use of our services after an update indicates acceptance of the revised terms.